FREQUENTLY ASKED QUESTIONS
Orders
How long will my order take to ship?
Orders are processed and shipped within 1-3 business days from the purchase date. Once shipped you should receive your order within 1-5 business days. Delivery times can vary based on your shipping destination. We offer delivery Monday - Friday via UPS. We do not offer delivery on Saturday. Orders placed after 10am EST from Friday- Sunday will ship out the following business day, excluding holidays.
Do you offer express shipping?
Sundays offers Next Day Air shipping via UPS Monday - Friday for delivery on the next business day. Please note that Express orders must be placed before 10am EST for next day delivery. Orders placed after 10am EST Friday - Sunday will ship out the following business day, excluding holidays.
Can I change contents within my order?
If you would like to change the contents in an order, please contact our customer service team at info@wearesundays.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.
Can I cancel my order?
If you would like to cancel an order, please contact our customer service team at info@wearesundays.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.
What forms of payment do you accept?
Sundays accepts all major credit cards, Apple Pay, Google Pay, Meta Pay, PayPal, and Shop Pay.
Will tax be applied?
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duties (where applicable) will be calculated on the total merchandise value, and displayed in checkout.
Do you accept returns of sale merchandise?
All sale merchandise marked as final sale cannot be refunded, returned, or exchanged. Items are eligible for a price adjustment only if purchased within 7 days from the beginning of a sale or promotion.
Full price items purchased with a discount code or as part of a limited-time promotion are not considered final sale (unless otherwise indicated), and will be eligible for return or exchange within 21 days from the purchase date.
How can I check the status of my order?
After placing an order, you will receive an email with your order confirmation and order number. If you do not receive an email confirmation within 48 hours of placing your order, please contact our customer care at info@wearesundays.com
How do I redeem a promotional code?
All promotional codes can be applied to your order at checkout.
I haven't received my order, what should I do?
Typically orders can take 1-3 business days to ship out from our warehouse.
If you have not received a shipping confirmation after 48 hours of placing your order, or if you believe your order has been lost-in-transit, please contact our customer care at info@wearesundays.com.
What do I do if I received damaged merchandise?
If you were shipped damaged merchandise, please reach out to customer care at info@wearesundays.com. Please ensure to attach a photograph of the damage in your email in order to expedite the process.
FREQUENTLY ASKED QUESTIONS
Shipping
Do you offer complimentary shipping?
Sundays is proud to offer free UPS Ground shipping on US orders over $150. For orders $149 or less, orders will be shipped for the UPS provided rate. Additionally, all orders shipping UPS Express or internationally will be shipped for the UPS provided rate.
We do not currently offer complimentary shipping for International orders.
Can I change my shipping address?
Depending on the status of your order and original destination, our customer service team can help change your shipping address. Please contact customer care at info@wearesundays.com.
After placing an order, can I expedite my shipping method?
Depending on the status of your order and original destination, our customer service team can help change your shipping address. Please contact customer care at info@wearesundays.com.
How long will it take to receive my order?
Orders typically ship within 1-3 business days from the purchase date, and transit time varies from 1-5 business days based on your shipping address. Please note that Sundays does not ship on weekends. Any orders placed after 12pm EST on Friday will ship the following business day.
Do you ship internationally?
Yes! We Are Sundays now offers shipping to select countries worldwide.
All orders to these countries ship on a DDP (Delivery Duty Paid) basis and we take care of customs procedures by collecting all duties & taxes of the destination country at checkout. It means all prices are inclusive of applicable customs duties and taxes, and the price of the garment as it appears at checkout is a final price to be paid by the customer. We Are Sundays does not offer complimentary shipping for international orders at this time.
Please note that orders shipping to Puerto Rico will be also subject to taxes and duties at the expense of the customer.
Orders are processed within 1-3 business days (excluding weekends and US Holidays) and all items will be shipped via DHL/UPS at that time. A tracking number will be sent to you once your order leaves our warehouse.
Please allow between 7-10 business days for your order to be delivered, which can vary depending on the destination country. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
Do you ship to a PO box?
Currently, We Are Sundays does not ship to PO boxes.
How much are shipping costs?
Sundays is proud to offer free UPS Ground shipping on orders over $150. For orders $149 or less, UPS Ground shipping is calculated at checkout.
For UPS Next Day Air shipping, the rate will be calculated based off of your shipping location.
We do not currently offer complimentary shipping for International orders. All shipping costs, duties, and taxes are calculated at checkout. Please note that Sundays does not have control over these costs.
My package is lost, what should I do?
Please reach out to customer care info@wearesundays.com if you believe your package has been lost in transit. We will file a UPS claim on your behalf.
Please note that We Are Sundays is not responsible for any lost or stolen packages with a UPS 'Proof of Delivery' to the address assigned to the order. It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.
Unfortunately, we are not responsible for packages that suffer damage during transit, are neglected, or become lost after delivery. This includes shipments that were undeliverable due to the recipient's absence and were subsequently not collected from the UPS Access Point, leading to their eventual disposal by UPS. It remains the customer's responsibility to track their package and stay informed of its status.
FREQUENTLY ASKED QUESTIONS
Returns
What is your return policy?
Sundays is happy to offer returns or exchanges on full price merchandise within 21 days of the ship date. Items must be new and unworn with tags still attached. Exceptions include sale items.
All sale merchandise marked as final sale cannot be refunded, returned, or exchanged. Items are eligible for a price adjustment only if purchased within 7 days from the beginning of a sale or promotion.
Full price merchandise purchased with a discount code or as part of a limited-time promotion are not considered final sale (unless otherwise indicated), and will be eligible for return or exchange within 21 days from the purchase date.
Sundays reserves the right to refuse returns or requests that do not meet our requirements.
Please note that while there is no restocking fee, Sundays does not cover the expense of return shipments. All returns are subject to a flat rate $10 shipping fee. To process your return, please click here.
How can I request a return?
We offer easy returns which you can initiate through our Returns Center here.
Please reach out to our customer care team at info@wearesundays.com if you experience any issues creating your return.
How do I receive a return label?
To process your return or exchange, please click here for our Returns Center.
Once you've submitted your return or exchange request, a return label will be emailed to you with instructions.
Please note that Sundays does not cover the expense of return shipments. All returns are subject to a flat rate $10 shipping fee.
Are returns free?
We Are Sundays offers free return shipping for exchanges only. Please note that while there is no restocking fee, Sundays does not cover the expense of return shipments. All returns are subject to a flat rate $10 shipping fee.
To process your return, please click here for our Returns Center.
Do you offer exchanges?
We Are Sundays is happy to offer exchanges on full price merchandise within 21 days of the purchase date with complimentary free shipping. Items must be new and unworn with tags still attached.
To exchange an item from your order, please click here to enter our Returns Center.
How long do I have to return or exchange an item?
Sundays offers returns and exchanges on full price merchandise within 21 days from the ship date. Items must be new and unworn with tags still attached.
Exceptions include sale items, which are final sale and cannot be returned, exchanged, or refunded.
Sundays reserves the right to refuse returns that do not meet our requirements.
When can I expect to receive my refund?
Once your item has been returned and confirmed by our warehouse, we will issue a refund within 5-7 days.
Once a refund has been issued, please allow up to 10 business days for the amount to be credited back to your original payment method.
Please contact customer care at info@wearesundays.com if you have a question or issue with your refund.
FREQUENTLY ASKED QUESTIONS
Other Inquiries
What is an item is out of stock in my size or preferred color?
Love it, but it’s out of stock? Don’t worry! Click Join The Waitlist on the product page, provide your details, and we’ll notify you as soon as it becomes available again.
Occasionally, some styles may not return, but our customer care team is here to help! We’d love to assist you in finding a similar style you’ll adore. Reach out to info@wearesundays.com.
Do you have a size guide?
If you have any questions regarding the sizing of our items, we are happy to help you find the perfect fit! You can find the size chart on the product page with exact measurements by garment. We also list important sizing details about every garment in the product description. Below is a chart with approximate size conversions for reference.
Please reach out to our customer care team at info@wearesundays.com with any questions!
CONVERSION DE TAILLE
Toutes les conversions sont approximatives. Les coupes peuvent varier selon le style et les préférences personnelles. Veuillez vérifier les informations d'ajustement et de taille sur chaque description de style pour des mesures plus détaillées.
How do I become a wholesaler?
We’re so glad you’re interested in becoming part of our wholesale family!
To get started, please email us at info@wearesundays.com with your store’s full name, store location(s), and anything you’d like to share about your brand and the amazing customers you support.
We’re excited to start this journey with you!